Privacy Policy

1. Introduction

Furmelo Casino Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We value your trust and strive to ensure that your personal information remains confidential. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

2.1 Personal Information

This includes information that can be used to identify you, such as:

• Name, postal address, email address, and telephone number
• Date of birth and government-issued identification (for age verification and regulatory compliance)
• Payment information, including credit card details and billing address
• Loyalty program preferences and gaming history
• Accommodation preferences and stay history
• Dietary restrictions and preferences for dining reservations
• Health information related to spa services or special accommodations

2.2 Non-Personal Information

This includes information that does not directly identify you, such as:

• Browser and device information
• IP address and usage details
• Cookies and similar technologies
• Aggregated data and analytics

3. How We Collect Information

We collect information from you in various ways, including:

3.1 Direct Collection

• When you make a reservation or booking
• When you register for our loyalty program
• When you sign up for promotions, newsletters, or marketing communications
• When you complete surveys or provide feedback
• When you use our services, including gaming, dining, and accommodation
• When you contact our customer service team

3.2 Automated Collection

• Through cookies, web beacons, and similar technologies
• Through our website and mobile applications
• Through third-party analytics providers
• Through security systems and surveillance (in accordance with applicable laws)

4. How We Use Your Information

We may use the information we collect for various purposes, including:

4.1 Providing and Improving Services

• Processing and confirming reservations and bookings
• Managing your loyalty program membership and rewards
• Customizing your experience based on preferences and past visits
• Improving our website, services, and overall guest experience

4.2 Communications

• Sending transactional emails and confirmations
• Providing customer service and support
• Sending promotional materials, newsletters, and marketing communications (with your consent)
• Notifying you about special events, offers, and promotions

4.3 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud, money laundering, and other illegal activities
• Enforcing our terms and conditions
• Protecting the security of our facilities, systems, and guests

5. Disclosure of Your Information

We may disclose your personal information to:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These service providers are contractually obligated to protect your information and may only use it for the specific purposes we have authorized.

5.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions. These partners include travel agencies, event organizers, and entertainment providers.

5.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, including to comply with gaming regulations and financial reporting requirements.

5.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

7.1 Access and Correction

You may request access to the personal information we hold about you and request that we correct any inaccurate information.

7.2 Deletion and Restriction

You may request that we delete your personal information or restrict our processing of your data in certain circumstances.

7.3 Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider.

7.4 Marketing Preferences

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our marketing emails
• Contacting our customer service team
• Updating your preferences in your account settings

7.5 Cookies and Tracking

You can manage your cookie preferences through our Cookie Consent Tool or your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

8. International Transfers

Your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 21, and we do not knowingly collect personal information from children. If you believe that we have collected information from a child under 21, please contact us, and we will take steps to delete the information.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at: