Responsible Gaming

Our Commitment to Responsible Gaming

At Furmelo Casino Hotel, we are committed to promoting responsible gaming practices and providing a safe, enjoyable environment for all our guests. We believe that gambling should always be approached as entertainment, not as a way to make money or solve financial problems.

We have implemented comprehensive measures and programs to encourage responsible gaming behavior and to help prevent and address problem gambling. Our staff are trained to recognize signs of potential gambling-related issues and to provide appropriate assistance and resources.

Responsible Gaming Principles

Our approach to responsible gaming is guided by the following core principles:

Responsible Gaming Guidelines

We encourage all our guests to follow these guidelines to ensure that gambling remains an enjoyable form of entertainment:

• Set time and money limits before you start gambling and stick to them
• Gambling should be for entertainment, not as a way to make money
• Avoid chasing losses – accept them as the cost of entertainment
• Balance gambling with other activities – don't let it interfere with your daily responsibilities
• Don't gamble when you're stressed, depressed, or otherwise vulnerable
• Don't gamble under the influence of alcohol or drugs
• Take regular breaks during gambling sessions
• Learn the rules and odds of the games you play

Signs of Problem Gambling

Being aware of the signs of problem gambling is the first step toward addressing potential issues. These signs may include:

• Spending more time or money gambling than intended
• Neglecting responsibilities or relationships due to gambling
• Lying about gambling habits or hiding gambling activities
• Borrowing money or selling possessions to fund gambling
• Feeling restless or irritable when trying to cut down on gambling
• Chasing losses with larger bets
• Gambling to escape problems or relieve negative emotions
• Failed attempts to stop or control gambling

Our Responsible Gaming Programs

Self-Exclusion Program

Our self-exclusion program allows guests to voluntarily exclude themselves from our casino for a specified period or permanently. During the self-exclusion period, we will remove you from our marketing lists and take reasonable steps to prevent you from accessing our gaming facilities.

To enroll in the self-exclusion program, please visit our Responsible Gaming Office or contact a Responsible Gaming Ambassador.

Play Limits

We offer tools to help guests set limits on their play, including time limits, loss limits, and deposit limits for members of our loyalty program. These limits can be set through your player account or with the assistance of a Responsible Gaming Ambassador.

Cooling-Off Periods

Guests can request a temporary break from gambling by setting a cooling-off period, during which they will not be able to access our gaming facilities. This can be a shorter-term alternative to self-exclusion.

Resources for Help

If you or someone you know needs help with a gambling problem, the following resources are available:

Additionally, our Responsible Gaming Ambassadors are available 24/7 on our casino floor to provide information, assistance, and referrals to professional resources. You can also visit our Responsible Gaming Office located near the casino entrance or call our dedicated helpline at 1-800-FURMELO-CARE.

Age Restrictions

Gambling is strictly prohibited for individuals under the age of 21. We implement rigorous age verification procedures, and individuals who appear to be under 30 may be asked to provide identification. We reserve the right to refuse entry to the casino area to anyone who cannot provide valid proof of age.

It is a violation of our policy to allow minors to gamble, to gamble on behalf of minors, or to leave children unattended while gambling. Violations may result in ejection from the property, potential legal consequences, and permanent exclusion from Furmelo Casino Hotel.

Employee Training

All Furmelo Casino Hotel employees receive training on responsible gaming as part of their orientation process. Employees who work directly with gaming operations receive additional specialized training to recognize signs of problem gambling and to provide appropriate assistance.

Our Responsible Gaming Ambassadors undergo comprehensive training and certification in responsible gaming practices and problem gambling intervention. They are available throughout the casino to provide guidance, support, and resources to guests who may be experiencing difficulties.

Contact Us

If you have any questions or concerns about our responsible gaming policies or if you need assistance, please contact us at: